LNG Residents & Owners Welfare Association
Privacy Notice
How this association handles your personal information, under the Digital Personal Data Protection Act, 2023.
Who holds your information
LNG Residents & Owners Welfare Association, Reg No: 472 of 2021, Kapu Jaggarajupeta, Duvvada, Visakhapatnam, AP, India, 530049. The association is the data fiduciary — it decides what is collected and why. This portal and its apps are operated by the association for its own members.
What we hold, and why
| Your name, house number, phone and email | To identify your household, raise receipts, and contact you about dues, notices and emergencies. |
|---|---|
| Tenant name and phone, where a home is let | So the occupant can use the app and be reached at the gate. |
| Payments, dues and receipts | To keep the association's accounts and issue you a receipt. Required for our own audit. |
| Household members you add — name, relation, date of birth | So the gate and the committee know who lives in the home. Age is calculated from the birth date; we do not store an age. |
| Vehicles — number, make, model, photo | To identify residents' vehicles at the gate. |
| Domestic help you register | So the guard can verify them at the gate. |
| Visitors at the gate — name, phone, photograph, vehicle, time in and out | To keep a security record of who entered the colony and for which house. |
| Complaints you raise, and any photographs attached | To act on them and track them to closure. |
| Sign-in records — phone number, time, device and IP address | To let you in, and to detect misuse of an account. |
| Employee records — name, address, date of birth, photograph, Aadhaar copy | Employment records for staff the association pays. Held only for employees, never for residents. |
Who can see it
Residents see only their own household. Committee members and administrators see what their role requires — accounts, complaints, or the gate register. Security guards see the house list and the gate register, and nothing about your payments. Every administrative change is recorded in an activity log.
One exception — unpaid maintenance. The association may publish a list of outstanding maintenance dues to its members, showing the plot or flat number, the name on the record and the amount outstanding. The colony runs entirely on what residents pay: water, security, cleaning, lighting and repairs are all met from those collections, and unpaid dues fall on the residents who have paid. Members are therefore entitled to see who is in arrears. Nothing else about your account — payment history, receipts, bank references or contact details — is ever published.
If you appear on that list and believe you have paid, tell the committee. It will be checked against the receipts and corrected, and the list is republished from live records rather than a stored copy.
We do not sell your information, and we do not share it with advertisers. Advertisements shown in the app are chosen by the association, not by any advertising network, and no personal information is sent to advertisers.
How long we keep it
| Financial records — payments, receipts, expenses | Kept permanently. The association is required to be able to account for its money. |
|---|---|
| Your household record | For as long as you own or occupy the property, and then archived. |
| Gate and visitor records, including photographs | 12 months, then deleted. |
| Sign-in records | 12 months. |
| Phone verification codes | Deleted as soon as you sign in, and in any case within 20 minutes. |
| Backups | 90 days, encrypted. |
Where a retention period is stated above and is not yet enforced automatically, deletion is carried out on request — see below.
Where it is stored
On servers operated by Railway, and images on Google Cloud Storage. Traffic is encrypted in transit (TLS 1.3) and data is encrypted at rest by both providers. These servers are outside India. If you would prefer your information were held only within India, tell the committee — that is a decision for the association and we will record your objection.
Your rights
Under the DPDP Act you may ask the association to:
- tell you what it holds about you, and who it has been shared with;
- correct anything that is wrong or out of date;
- erase information that is no longer needed — except financial records, which we must keep;
- nominate someone to exercise these rights if you are unable to;
- complain, first to us and then to the Data Protection Board of India.
Most corrections you can make yourself in the app. For anything else, write to the committee and we will reply within 30 days.
If something goes wrong
If personal information is exposed, the association will tell the affected residents and the Data Protection Board as required, without waiting to be asked.
Legal disclaimer & limitation of liability
- Occupying, owning, or using the community's common areas and amenities is deemed acceptance of this notice. The Managing Committee maintains and administers these facilities but does not assume liability for disputes, injuries, or losses arising between residents, their tenants, guests, or contractors.
- Any such dispute must be reported to the Committee in writing. The Committee will record it and may mediate, but this does not replace — and does not limit — a resident's right to pursue civil or criminal remedies under the Bharatiya Nyaya Sanhita, 2023, or, for matters that arose before 1 July 2024, the Indian Penal Code, 1860.
- Any legal proceeding concerning the Committee's own actions or decisions as an association shall be instituted only in the courts having jurisdiction over the association's registered address.
This notice limits the Committee's liability for disputes between residents — it does not limit the Committee's own responsibility for its own acts, nor does it override any right a resident has under law.
Contact
Write to Aegi Niraj Kumar, General Secretary — 9492247412 · niraj.engg@gmail.com. Or use the Contact page in the app.
This notice describes what the app does today. If the association starts collecting something new, this page is updated before that begins.